Comunet recognises that a significant number of small to medium sized organisations don’t necessarily want the responsibility or the expense of resourcing their own IT department. Similarly, some organisations  want access to very specific IT expertise to take advantage of new technologies or simply cover staff leave.

As a value-add to our customers, Comunet operates a Level 1 to Level 3 IT Helpdesk Service which is designed specifically to meet the day-to-day demands of end users who experience issues with their systems.

Since its inception in 2007, Comunet’s IT helpdesk has become an essential part of its service offering. Available to customers from 7.30am to 6.00pm Monday to Friday and also outside office hours by arrangement, it provides a range of services from onsite assistance with hardware and software to remote monitoring of client networks and core applications.

Comunet’s IT helpdesk technicians work alongside its field engineers so they can draw on the experience of a wide range of technologies.  In addition, our centralised customer support systems provides easy access to a detailed knowledgebase of information about our customers’ IT environment. This means helpdesk staff always have to hand the most up-to-date information on any problems clients are experiencing and the most appropriate set of actions needed to resolve them.

Comunet’s IT helpdesk is a very cost effective resource that can be deployed quickly to assist customers. It’s staff are long serving members of the Comunet team that are well trained, highly motivated and focused on providing a first class service.

If you would like more information on Comunet's IT Helpdesk or its Packaged IT services, why not give the team a call on Tel: 08 8100 1111