Electronic Flight Bag (EFB) Case Study

 Industry

 Public Sector, Search and Rescue,
 Emergency Services

 Aircraft Type 

 Rotary

 Aircraft Fleet

 Bell 412, AW139

 Service

 Mobile Device Management, Technology Consulting,
 Training, Managed Services

 Solution

 Implementation of 21 Electronic Flight Bag’s (EFBs) utilising
 Apple iPad Mini’s Assistance with the EFB operations manual,
 as per CASA CAO 82.0 Appendix 9 Setup and configuration of
 Airwatch Mobile Device Management portal.

QG Air Rescue provide mission-critical helicopter support for a range of services including Emergency Medical Queensland (EMQ) and Search and Rescue (SAR) operations.
QG Air Rescue, as an AOC operator and required under their relevant contracts, need to have in place the use of an approved EFB by CASA whilst also achieving commercial ROI objectives.
Comunet helped QG Air Rescue to establish an EFB program that would meet CASA regulations and provide an approved deployment. Airwatch was the chosen provider for mobile device management, which would help suffice control requirements and provide central administration of the EFB fleet to EFB Administrators. Comunet were also able to assist with drafting of the EFB operations manual, provide onsite training and provide post-support via a managed services arrangement.

There were 3 major requirements to the EFB deployment:

Mobile Device Management (MDM)

Airwatch was the chosen service provider for MDM. Airwatch has significant market credibility with 10 of the top Airlines globally utilising their service for EFB rollouts, additionally, Gartner has ranked Airwatch as number 1 for its MDM services. QG Air Rescue chose to pursue the shared-cloud service, thus removing the reliance of on-premise infrastructure. QG Air Rescue required certain security and monitoring policies in place to meet compliance, and the ability to easily deploy application to relevant groups of EFB’s.


Secure Document Distribution

Airwatch Content, was a core requirement to QG Air Rescue to enable consistent, centralised and secure document distribution to the end devices. This was to ensure documents such as checklists, safety manual, landing charts, etc could be easily accessible, would remove the need to carry them in paper form, and were always up-to-date.


Training

As noted in CASA regulations, the EFB Administrator is required to have undergone training in the use and management of the EFB system. QG Air Rescue structure, also included that the base administrators trained and proficient in the use of the same system to manage their respective fleets. Comunet were noted as the approved training provider and attended all bases for training of the Airwatch MDM service, management of the EFB fleet, troubleshooting of devices and use of SCL for document distribution.

Moving from paper based maps, charts, and documents to an approved EFB, QG Air Rescue were able to achieve the following benefits:

  • $20k per annum saving on subscription to paper based maps
  • Time saving of 2 hours per pilot, per flight for flight planning
  • Real time navigational aid in addition to visual awareness
  • Ability for pilots to obtain additional information via device applications i.e. weather, ship locations and moon phase
  • Ability for on-ground operation teams to locate aircraft and make strategic decisions in a timely manner

CUSTOMER QUOTE

  • It was important for us to implement an approved EFB to ensure we achieved the operational and commercial benefits available whist remaining compliant to the regulatory standards. Comunet were a perfect technology partner that took the time to understand our unique requirements then deliver on time and to budget. Comunet are now assisting us establish EFB’s within our QG Air Transport division that includes fixed wing aircraft.

    Colin Seyner Pilot/EFB Administrator - Queensland Government Air