Comunet believes that its continued success can be attributed to three core values:
- Regular dialogue with its customers
- Access to the leading technologies
- Highly motivated and well trained staff
Regular dialogue with customers
Over 50% of all new enquiries we receive are from existing customers. We believe that by maintaining regular dialogue with our customers, through a proactive customer care programme, we build a much more rewarding relationship. Our customer services team maintain regular contact through on-site visits, newsletters and specialist customer/vendor events. It not only ensures customers are kept informed about the latest technology, but also helps us to understand their needs more readily and respond to their requirements and long-term strategies more effectively.
Access to leading technologies
Comunet is a technology driven solution provider. In fact, you may be interested to know that since its inception the company has not employed a sales team. That’s because we believe it detracts from our core value and overriding philosophy - to provide customers with access to the most appropriate expertise. We invest considerable resources in building sustainable partnerships with the leading technology vendors ensuring the engineers you talk to about your requirements, are trained, certified and able to give you the most appropriate advice.
Highly motivated and well trained staff
Comunet has a unique working environment and culture, one that has changed little since being established in 1995. Our teams of software developers, infrastructure engineers, communications and customer service staff work together and pool experience and project workloads across a huge variety of assignments.
Ensuring our staff have access to the most relevant training is a key priority. Comunet believes that only those individuals that are well trained and have the confidence to contribute remain motivated and open to working in the most challenging environments.